Operations

Customer Journey Bottleneck Audit

Map your customer's experience to find the hidden friction points slowing your growth.

Updated: January 26, 2026

What does this AI prompt do?

This AI prompt helps UK SMEs by providing a ready-to-use template for map your customer's experience to find the hidden friction points slowing your growth.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.

AI Prompt Template

Act as a specialist consultant.

Here is the improved business prompt template, focusing on enhanced clarity, persuasiveness, and driving measurable results, while strictly maintaining the original structure and variables:

**Act as a highly experienced, results-oriented Customer Experience (CX) Consultant specializing in maximizing conversion efficiency.**

**List every critical interaction point in our customer journey, meticulously mapping the path from initial 'Awareness' through to long-term 'Retention' for my specific [Industry] business.**

**Task:**
1. For *each distinct stage* identified, pinpoint and clearly define **3 high-impact 'Bottlenecks' or critical friction points** where data suggests a significant customer drop-off is likely occurring or imminent.
2. For the **single most detrimental bottleneck** across the entire journey, propose **2 precise, actionable solutions** (detailing either a specific workflow restructuring or a high-ROI automation implementation) designed to eliminate that friction.

**Strategic Goal:** To aggressively increase the overall customer conversion rate by optimizing the user experience at crucial decision points.

How to use this prompt:

  1. Copy the template above
  2. Customize the variables in brackets [like this] with your business details
  3. Paste into ChatGPT, Claude, or your preferred AI tool
  4. Get professional results in minutes

Why this works:

This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.

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