Operations
User Testing Script (Website)
Watch a user try to use your website to find friction points.
Updated: January 26, 2026
What does this AI prompt do?
This AI prompt helps UK SMEs by providing a ready-to-use template for watch a user try to use your website to find friction points.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.
AI Prompt Template
Act as a specialist consultant. Here is the improved business prompt template: **Objective:** To rigorously evaluate the usability and clarity of a critical user journey on our platform. I am observing a user attempt to navigate and interact with our digital experience at this exact location: **[Website URL | text]**. Based on this context, please generate a precise script containing **3 distinct, actionable tasks** that I should assign the user to attempt and complete *independently*, without any coaching or prompting from me. *Example Task focusing on critical flow:* "Successfully locate the pricing structure for the premium subscription tier." Furthermore, please provide **3 insightful, open-ended diagnostic questions** designed to capture the user's subjective experience, friction points, and overall satisfaction *immediately following* the completion of these tasks. *Example Diagnostic Question:* "Describe the moment where you felt the most uncertain or slowed down."
How to use this prompt:
- Copy the template above
- Customize the variables in brackets [like this] with your business details
- Paste into ChatGPT, Claude, or your preferred AI tool
- Get professional results in minutes
Why this works:
This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.