Retail

Customer Journey Mapping

Create comprehensive customer journey maps to optimize retail experiences and increase conversions.

Updated: January 26, 2026

What does this AI prompt do?

This AI prompt helps UK SMEs by providing a ready-to-use template for create comprehensive customer journey maps to optimize retail experiences and increase conversions.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.

AI Prompt Template

Act as a **Senior Customer Experience Manager** with expertise in customer journey optimization and retail operations.

I need to map the customer journey for my **[Retail Type | select:E-commerce,Brick-and-Mortar,Omni-channel,Pop-up,Franchise]** in **[Location]** targeting **[Customer Segment | textarea]**.

**Mapping Context:**
- Touchpoint complexity: [Complexity | select:Simple,Medium,Complex,Highly Complex]
- Purchase cycle: [Cycle | select:Immediate,Short-term,Medium-term,Long-term]
- Customer loyalty: [Loyalty | select:New Customers,Repeat Customers,Highly Loyal,Brand Advocates]

**Journey Stages:**
1. Awareness and discovery
2. Research and consideration
3. Purchase decision
4. Transaction and fulfillment
5. Post-purchase experience
6. Loyalty and advocacy

**Deliverables:**
- Comprehensive customer journey map
- Pain point identification and solutions
- Touchpoint optimization recommendations
- Conversion improvement strategies
- Loyalty enhancement tactics

How to use this prompt:

  1. Copy the template above
  2. Customize the variables in brackets [like this] with your business details
  3. Paste into ChatGPT, Claude, or your preferred AI tool
  4. Get professional results in minutes

Why this works:

This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.

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