Customer Service

Scripted Service Requests

Generate scripted responses to handle customer service requests efficiently and professionally.

Updated: January 26, 2026

What does this AI prompt do?

This AI prompt helps UK SMEs by providing a ready-to-use template for generate scripted responses to handle customer service requests efficiently and professionally.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.

AI Prompt Template

Act as a **Senior Customer Service Specialist** with expertise in conflict resolution and customer retention.

I need a scripted response to handle a **[Request Type | select:Refund,Return,Exchange,Complaint,Question]** for a customer who **[Situation | textarea]**.

**Service Context:**
- Customer value: [Value | select:New Customer,Regular Customer,High Value,Strategic Partner]
- Issue severity: [Severity | select:Minor,Moderate,Significant,Critical]
- Resolution approach: [Approach | select:Immediate Solution,Follow-up Required,Escalation Needed]

**Response Requirements:**
1. Empathetic acknowledgment
2. Clear resolution steps
3. Alternative solutions
4. Retention incentives
5. Professional tone
6. Follow-up protocol

**Deliverables:**
- Scripted service response
- Empathy and acknowledgment
- Resolution steps
- Retention strategies
- Follow-up guidelines

How to use this prompt:

  1. Copy the template above
  2. Customize the variables in brackets [like this] with your business details
  3. Paste into ChatGPT, Claude, or your preferred AI tool
  4. Get professional results in minutes

Why this works:

This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.

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