Customer Service

Chatbot Conversation Flow

Design a logic tree for your website chatbot to triage customer queries.

Updated: January 26, 2026

What does this AI prompt do?

This AI prompt helps UK SMEs by providing a ready-to-use template for design a logic tree for your website chatbot to triage customer queries.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.

AI Prompt Template

Act as a specialist consultant.

**Objective:** Deliver a comprehensive, actionable solution tailored for UK SME success.

Here is the improved business prompt template:

**Design a comprehensive, high-conversion decision-tree script for the [My Company] website chatbot.**

**The primary objective is to efficiently guide the customer toward achieving the specific action: [Goal | text], thereby maximizing user satisfaction and minimizing human agent intervention.**

**Begin the interaction with the proactive greeting: 'Hello! How can I assist you today?'**

**Map out the complete, logical flow across three distinct interaction tiers:**
- **Tier 1: Immediate Segmentation:** Present clear, actionable starting options (e.g., Explore Services, Check Pricing, Get Technical Support).
- **Tier 2: Diagnostic & Refinement:** Implement precise, clarifying follow-up questions designed to quickly narrow the user's need.
- **Tier 3: Definitive Conclusion:** Conclude with a clear resolution (e.g., direct link, successful answer) or a seamless, context-rich handover to the appropriate human specialist.

**Tone Profile: Maintain a [Brand Tone] voice that is consistently professional, empathetic, and highly action-oriented.**

How to use this prompt:

  1. Copy the template above
  2. Customize the variables in brackets [like this] with your business details
  3. Paste into ChatGPT, Claude, or your preferred AI tool
  4. Get professional results in minutes

Why this works:

This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.

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