Operations
Mystery Shopper Checklist
Create a scorecard to test your own customer service standards.
Updated: January 26, 2026
What does this AI prompt do?
This AI prompt helps UK SMEs by providing a ready-to-use template for create a scorecard to test your own customer service standards.. Simply copy the template below, customize the variables for your business, and paste into any AI tool like ChatGPT or Claude.
AI Prompt Template
Act as a specialist consultant. **Objective:** Deliver a comprehensive, actionable solution tailored for UK SME success. Here is the improved business prompt template: **Execute a high-impact evaluation:** Generate a precise, 10-point 'Secret Shopper' audit framework for me to delegate to a trusted contact to rigorously test the customer experience at my [Industry]. This audit **must** comprehensively cover the following critical operational pillars: 1. **Atmosphere & Hygiene:** Thorough assessment of overall cleanliness and professional presentation standards. 2. **Frontline Interaction:** Detailed scoring of initial staff greeting warmth, engagement, and genuine friendliness. 3. **Efficiency Metrics:** Evaluation of service delivery speed and time-to-completion benchmarks. 4. **Expertise Validation:** Specific checks on staff depth of product/service knowledge and advisory capability. The final output **must** include a dedicated **Scoring Column (1 = Poor, 5 = Exceptional)** and an **Actionable Notes Section** for qualitative feedback on each item.
How to use this prompt:
- Copy the template above
- Customize the variables in brackets [like this] with your business details
- Paste into ChatGPT, Claude, or your preferred AI tool
- Get professional results in minutes
Why this works:
This prompt uses proven business frameworks and UK-specific requirements. It's designed to give you professional results that comply with local regulations and industry best practices.